Microsoft Office 2007 applications print too many copies under Windows 10

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Problem:

Just making a quick note about an issue I recently encountered on several computers. In each case, the effected person was using Office 2007, Windows 10, and printing to an HP printer. In each case, the issue was that anytime we printed multiple copies, the printer would actually increase or multiply that number. For example, if we printed a document and told it to print one copy, it would work correctly. If we told it to print two copies, it would print four. If we told it to print four, it would print sixteen!

I don’t know if the model of printer matters, but here are the printers I’ve had this trouble with.  There may be others as well.

  • HP Laserjet M521 MFP
  • HP Laserjet 2300

Solution:

We tried installing the latest service pack for Office 2007, installing the latest updates for Windows 10, and installing the latest printer driver for the printer. In the end, the only solution we found was to upgrade to Office 2010, which solved the problem.

We’ll update this post if we learn more about this issue. Please comment if you found this helpful or have more information for us.